K2 Game Privacy Policy — Your Data, Protected

1 Overview & Scope

K2 game takes your privacy seriously. This Privacy Policy applies to all users who visit k2game.vin, register a k2 game account, or use the k2 game mobile application. It covers how we collect, store, use and share personal information in connection with operating the platform for Pakistan players.

By registering on k2 game or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which form part of the overall agreement governing your use of k2 game.

We process personal data only to the extent necessary to operate the platform and provide the services you have registered for. We do not collect data unnecessarily, and we do not sell your personal information to third parties under any circumstances.

2 What Data We Collect

K2 game collects different categories of personal information depending on how you interact with the platform. The main categories are set out below.

Account Registration Data

When you create a k2 game account, we collect the information you provide during registration, which typically includes:

• Your full name as it appears on official identification.
• Your date of birth (used to verify that you are aged 18 or above).
• Your contact number — typically a Pakistan mobile number used for JazzCash or Easypaisa.
• Your email address.
• Your chosen username and encrypted password.

Identity Verification Data

Where identity verification is required — for example, before processing a large PKR withdrawal — we may request a copy of a government-issued identity document such as a CNIC (Computerised National Identity Card). This data is used solely to verify your identity and is handled with additional care.

Transaction & Financial Data

K2 game records all deposit and withdrawal activity conducted through your account, including the payment method used (JazzCash, Easypaisa, Raast, Bank Transfer, or debit card), transaction amounts in PKR, timestamps and transaction reference numbers. This data is required to operate your account and process payments.

Usage & Activity Data

We collect information about how you interact with the platform, including games played, bets placed, session durations, pages visited, and device type. This data helps us improve the platform experience and detect unusual activity.

Technical & Device Data

When you access k2 game, we automatically collect certain technical information including your IP address, browser type, operating system, device identifiers, and approximate location (country/city level only, derived from IP). This information is used for security, fraud prevention and platform optimisation purposes.

Customer Support Data

When you contact k2 game support via live chat or email, we retain a record of that communication, including the content of messages exchanged. This helps us track the progress of your query and improve support quality over time.

3 How We Use Your Data

K2 game uses the personal data we collect strictly for the purposes described below. We do not use your data for any purpose that is inconsistent with the reasons for which it was collected.

Purpose	Data Used	Basis
Account creation & management	Registration data, contact details	Contract performance
Processing PKR deposits & withdrawals	Transaction data, payment method details	Contract performance
Identity verification	CNIC / ID document, date of birth	Legal obligation / security
Fraud detection & prevention	IP address, usage data, transaction history	Legitimate interest
Customer support	Support communications, account data	Contract performance
Platform improvement	Usage & activity data, device data	Legitimate interest
Responsible gaming monitoring	Gaming activity, session data	Legitimate interest
Marketing communications (where opted in)	Email address, preferences	Consent

Where we rely on your consent to send marketing communications — such as bonus offers, game updates or PSL cricket betting promotions — you may withdraw that consent at any time by contacting support or updating your notification preferences within your k2 game account settings.

4 Payment Data & PKR Transactions

All financial transactions on k2 game are processed in Pakistani Rupees (PKR). The platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and debit cards. When you make a transaction, relevant payment reference data is recorded for account management, dispute resolution and fraud prevention purposes.

K2 game does not store full debit card numbers or mobile wallet PINs on its servers. Payment processing is handled through secure, encrypted payment gateways. Card and wallet authentication is managed directly by the respective payment provider — k2 game receives only the transaction confirmation and reference data needed to credit or debit your account.

• PKR transaction records are retained for a minimum period as required for financial record-keeping and fraud investigation purposes.
• All PKR deposit and withdrawal records are accessible to you within your k2 game account transaction history.
• If you believe a transaction on your account was not authorised by you, contact k2 game support immediately so the matter can be investigated.

5 Sharing & Disclosure

K2 game does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Game Software Providers: Third-party game providers who supply fish games, slots and live casino content on the k2 game platform may receive limited gameplay data needed to operate game sessions. These providers are bound by data processing agreements.
• Payment Service Providers: JazzCash, Easypaisa, Raast and other payment processors receive the transaction data necessary to process your PKR deposits and withdrawals. Their use of your data is governed by their own privacy policies.
• Fraud Prevention & Security: We may share data with fraud detection and identity verification services where necessary to protect the integrity of the platform and prevent financial crime.
• Legal & Regulatory Requirements: K2 game may disclose personal data where required to do so by law, court order or other legally binding obligation. We will disclose only the minimum data required to satisfy such requests.
• Business Transfers: In the event of a merger, acquisition or sale of k2 game's business, your data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any changes to the privacy policy that may result.

In all cases of data sharing, k2 game takes appropriate steps to ensure that third parties handle your information securely and consistently with this Privacy Policy.

6 Cookies & Tracking

K2 game uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Cookies are small data files stored on your device when you visit k2game.vin.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that remember your account preferences. You cannot opt out of essential cookies while using k2 game.
• Analytics Cookies: Used to understand how players navigate the platform — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data is aggregated and not linked to individual identities.
• Preference Cookies: Store your language settings and display preferences so you do not have to set them each time you visit.
• Security Cookies: Help detect and prevent fraudulent login attempts and unusual account activity.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using k2 game, but may affect some features and personalisation options. Note that clearing cookies will log you out of your account.

7 Data Security

K2 game implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the k2 game platform.
• Encrypted storage of sensitive data including passwords (using one-way hashing) and identity documents.
• Access controls that restrict which k2 game staff can view personal account data, limited to those with a clear operational need.
• Continuous monitoring of platform systems for suspicious activity, unusual login patterns and potential security incidents.
• Regular security reviews and updates to platform infrastructure.

While k2 game takes all reasonable precautions to keep your data secure, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone.

8 Data Retention

K2 game retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and record-keeping obligations.

• Active Accounts: Personal data associated with an active k2 game account is retained for the lifetime of the account plus a minimum post-closure retention period.
• Closed Accounts: Following account closure, certain records — including transaction history, identity verification documents and correspondence — may be retained for a defined period for fraud prevention, financial audit and dispute resolution purposes.
• Marketing Data: Where you have opted in to receive marketing communications and subsequently withdraw consent, your marketing data will be removed from active mailing lists promptly. A suppression record may be retained to ensure you are not contacted again.
• Support Communications: Live chat logs and email correspondence are retained for a period sufficient to support ongoing queries and quality improvement processes.

Once the applicable retention period has expired and there is no ongoing legal or security basis for retaining your data, k2 game will securely delete or anonymise it.

9 Your Data Rights

As a k2 game account holder, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact k2 game support with your account details and a description of your request.

K2 game will respond to all verified data rights requests within a reasonable timeframe. We may need to confirm your identity before processing any request relating to your personal data.

10 Under-18 Protection

K2 game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on k2 game or is using an account, please contact support immediately. Any account identified as belonging to a person under 18 will be closed and all associated data deleted.

Parents and guardians in Pakistan are strongly encouraged to use parental control software on shared devices to prevent minors from accessing online gaming platforms. For guidance on available tools and how to approach responsible gaming conversations within the family, visit our Responsible Gaming page.

11 Changes to This Policy

K2 game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page. In some cases, we may also notify registered players via the platform or by email.

Your continued use of k2 game after any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of how your data is being handled. If you disagree with any changes, you may request account closure in line with our Terms and Conditions.

12 Contact & Data Requests

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how k2 game is handling your personal information, please get in touch with our support team. We are available 24/7 and will be happy to help.

For self-exclusion requests, deposit limit settings or responsible gaming support, please visit the Responsible Gaming page or contact support directly. All privacy-related requests are handled confidentially.